Reference

Understand What You Agree To at batjil

These terms set out what batjil expects from you and what you can expect from us. Access to the platform depends on your local law and eligible region, so read this before opening an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredOne account per personTerms may update with notice
batjil Understand What You Agree To at batjil
HOW WE HANDLE YOUR ACCOUNT

Security and Accountability on Your Account

We take account integrity seriously. Here is how we manage your data, your access, and your right to query decisions made about your account.

Account Security

We store your login credentials with encryption. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate with you.

Data Retention

We keep your account records for as long as required by the terms you agreed to and any applicable legal obligation in your region. You can request a summary of what we hold.

Cookie and Session Use

The platform uses session cookies to keep you logged in across browser and mobile. We do not sell cookie data. You can clear cookies at any time from your device settings.

How to Request Changes

To update personal details, request account closure, or query a terms decision, go to account settings or contact support via live chat or email with your registered details.

TERMS QUERIES RESOLVED

Reach Us With Any Terms Question

If any part of these terms is unclear or you need to flag a concern about your account, our support team handles policy questions directly. You can reach us through live chat, email, or your account help section. We aim to respond to account and terms queries without unnecessary delay — use the contact path that works best on your device.

Live Chat Open the chat icon from your account page. Available for account, wallet, and terms questions. Accessible on mobile or desktop without switching apps.
Email Support Send a detailed message to our support address shown in the account help section. Useful for policy disputes or written confirmation of account decisions.
Account Help Section Log in and navigate to the help area. Find answers to common terms questions, wallet verification steps, and account access guides without waiting.

Common Questions About These Terms

These are the questions we see most often about account rules, eligibility, and how our terms work in practice.

You must be of legal age in your jurisdiction and confirm that accessing this platform is permitted under your local law. Eligibility depends on your location and applicable regional rules.

No. One account per person is the rule. If we detect duplicate accounts, we may suspend them pending a review. Contact support before opening a new account if yours was closed.

We notify you via your registered contact when terms are updated. Continuing to use the platform after that notification means you accept the updated version as written.

Deposits and withdrawals through bKash, Nagad, and Rocket are covered by these terms alongside those providers' own limits. Both sets of rules apply to every transaction you make.

Log in and go to the account help section, or send a request via email support. We will confirm what data we hold and provide it in a reasonable timeframe under applicable rules.

Contact support through live chat or email with your account details and the specific decision you are questioning. We review disputes and respond with the basis for our decision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.